Terms & Conditions

Welcome to Công ty TNHH Bảo Minh Tân Châu. By placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. Order Acceptance

  • All orders placed through Công ty TNHH Bảo Minh Tân Châu are subject to acceptance and product availability.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to stock unavailability, pricing errors, or suspicious activity.

  • Once you place an order, you will receive an automatic confirmation email acknowledging receipt. This email does not confirm that your order has been accepted.

  • Your order is confirmed only after payment verification and stock confirmation. We will notify you promptly if your order cannot be fulfilled.

2. Pricing and Payment

  • All prices are listed in Vietnamese Dong (VND) and include applicable taxes unless otherwise specified.

  • Prices are subject to change without prior notice. The price charged will be the one listed at the time of order confirmation.

  • Payment must be made in full before the order is processed. We accept payments via bank transfer using QR code, as detailed on our website.

  • Payments made by bank transfer are considered complete only when funds are successfully received in our account.

  • Any fees or charges incurred during payment processing (e.g., bank transfer fees) are the customer’s responsibility.

3. Shipping and Delivery

  • Shipping is available nationwide with a flat fee of 30,000 VND per order.

  • Orders are processed within 0 to 2 business days, depending on order volume and product availability.

  • Delivery typically takes 3 to 5 business days, excluding weekends and public holidays. Delivery times may vary based on your location.

  • We use reputable and reliable shipping partners to ensure your order arrives safely. Tracking information will be provided once your order ships.

  • Công ty TNHH Bảo Minh Tân Châu is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, public health emergencies, or other events beyond our control.

  • Risk and title of the product pass to the customer upon delivery.

4. Returns and Refunds

  • Customers have 7 calendar days from the date of delivery to request a return or refund.

  • Returned products must be in original, unused condition, with all packaging intact.

  • Customized or personalized items, damaged products due to improper handling, and items showing signs of wear are not eligible for returns.

  • Refunds are processed within 7 business days after we receive and inspect the returned items. Shipping fees are non-refundable unless the return is due to our error.

  • For damaged or defective items, please contact us immediately with photos so we can arrange a replacement or refund.

5. Product Descriptions and Images

  • We strive to provide accurate product information, including images, colors, dimensions, and descriptions.

  • However, variations in display settings or manufacturing processes may cause slight differences.

  • Customers acknowledge that wind chimes are delicate instruments and agree to handle them with care.

6. Warranty

  • Our products come with a limited warranty covering manufacturing defects.

  • The warranty does not cover damage caused by accidents, misuse, improper installation, natural wear, or unauthorized repairs.

7. Customer Responsibilities

  • Customers are responsible for properly installing and maintaining their wind chimes.

  • We recommend following any included care instructions to ensure longevity and optimal performance.

  • Customers should verify their shipping details are correct at the time of order to avoid delivery issues.

8. Limitation of Liability

  • To the fullest extent permitted by law, Công ty TNHH Bảo Minh Tân Châu is not liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products.

  • We do not guarantee uninterrupted or error-free delivery services by third-party carriers.

  • Liability for any claim related to our products is limited to the purchase price of the item.

9. Privacy and Data Protection

  • We collect and process personal information in accordance with our Privacy Policy.

  • By using our services and placing an order, you consent to the collection, storage, and use of your information as outlined.

  • We do not sell or share your data with unauthorized third parties.

10. Changes to Terms

  • Công ty TNHH Bảo Minh Tân Châu reserves the right to update or modify these Terms & Conditions at any time without prior notice.

  • Changes will be posted on our website, and your continued use of our services after such changes constitutes acceptance of the new terms.

11. Governing Law and Dispute Resolution

  • These Terms & Conditions are governed by the laws of Vietnam.

  • Any disputes arising from the use of our services or purchase of products will be resolved through amicable negotiation.

  • If unresolved, disputes may be submitted to the competent courts of Vietnam.

12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact our customer service team: