Refund and Returns Policy

Thank you for shopping with us. We are committed to ensuring your satisfaction with our felted wool wind chimes for children (“Product”). Please read this Refund and Returns Policy carefully to understand your rights and obligations.

1. Returns

  1. Return Period
    You may request to return the Product within 14 days of the delivery date. To be eligible for a return, the Product must be:

    • Unused, undamaged, and in the same condition as when you received it.

    • In its original packaging, along with any accessories or documentation that came with it.

  2. How to Initiate a Return
    To initiate a return, please contact our customer service at [email protected] or +84-911.519.356. We will provide you with instructions and a return authorization if applicable. Please do not return the Product without first receiving authorization.

  3. Shipping Costs
    Unless the Product is faulty or there is an error on our part, you will be responsible for the cost of returning the Product to us. We recommend using a trackable shipping service.

2. Refunds

  1. Refund Eligibility

    • If the Product has a manufacturer’s defect or if we delivered an incorrect item, you may request a full refund.

    • Refunds will be issued to the original payment method once we confirm the defect or error.

  2. Timeframe

    • We will process approved refunds within 14 days from the date we receive the returned Product.

    • Depending on your payment method, it may take additional time for the refund to appear on your statement.

  3. Partial Refunds
    If the Product is returned for reasons other than manufacturing defects or our error, we may issue a partial refund based on the condition of the Product, at our discretion.

3. Product Disclaimer

  1. Color Variations
    Due to differences in photography, lighting, and screen displays, the actual color of the Product may vary slightly from the images shown. We appreciate your understanding and recommend carefully reviewing the Product upon delivery.

  2. Inspection Upon Delivery
    Please inspect your Product when it arrives. If you notice any issue or damage, kindly contact us immediately before using or discarding any packaging. Once the Product is confirmed in good condition, you acknowledge that it meets your expectations.

4. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Email: [email protected]

  • Phone: +84-911.519.356

  • Address: 137 Ngõ 77 Hải-T Lãn Ông, Đông Vệ, Thành phố Thanh Hóa

We value your satisfaction and will do our best to address any concerns regarding your purchase.