Thank you for choosing our felted wool wind chimes for children (“Products”). We are committed to providing you with a clear and efficient shipping experience. Please carefully review this Shipping Policy to understand how we handle the delivery of our Products.
1. Order Processing
Processing Time
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Orders are typically processed within 1–3 business days (excluding weekends and public holidays) from the date of purchase.
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Once your order is processed, we will send you a confirmation email with the shipping details and tracking information (if available).
Order Verification
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We may require additional information to verify your order, such as billing and shipping addresses or payment details.
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Delays may occur if the required information is not promptly provided.
2. Shipping Methods and Costs
Domestic Shipping
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For orders at $30 or below, we charge a fixed shipping fee of $5.99.
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For orders over $30, the shipping fee is 9% of the total order value.
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The applicable shipping cost will be calculated and displayed at checkout.
3. Delivery Time
Estimated Delivery Times
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Standard shipping: 5–10 business days
Please note that these are estimated times and may vary due to factors beyond our control, such as carrier delays, weather conditions, or customs clearance.
Tracking Your Order
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Once your order has shipped, you will receive an email with tracking information (if available). You can use this information to monitor your shipment’s progress.
4. Shipping Address Accuracy
Correct Address
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Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or failures in delivery arising from an incorrect or incomplete address.
Address Changes
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If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate changes, but we cannot guarantee updates once the order has been dispatched.
5. Lost, Damaged, or Missing Packages
Damaged Packages
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If your package arrives damaged, please document the condition of the package and Product with photos and contact us immediately. We will work with the carrier to resolve the issue.
Missing Packages
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If tracking information indicates that your package has been delivered, but you have not received it, please check with neighbors or your local post office. If the package is still not located, contact us for further assistance.
Claims
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All claims for damaged or missing packages must be reported to us within 7 days of the delivery date.
6. Product Disclaimer
Color Variations
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Due to differences in photography, lighting, and screen displays, the actual color of the Product may vary slightly from the images shown.
Inspection Upon Delivery
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Please inspect the Product upon delivery. If you notice any issues, contact us immediately before using or discarding any packaging materials.
7. Contact Us
If you have any questions or concerns about this Shipping Policy, please reach out to us:
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Email: [email protected]
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Phone: +84-911.519.356
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Address: 137 Ngõ 77 Hải-T Lãn Ông, Đông Vệ, Thành phố Thanh Hóa
We appreciate your cooperation and strive to provide you with the best possible experience. Thank you for supporting our felted wool wind chimes for children!