Privacy Policy

Last Updated: [04/11/2025]

Thank you for visiting our website. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services or purchase our felted wool wind chimes for children (“Products”). By accessing or using our website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

  1. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, billing and shipping address, phone number, and payment details when you make a purchase or contact us.

  2. Non-Personal Information: We automatically gather certain non-personal information when you visit our site, including but not limited to your IP address, browser type, device information, and operating system. This information helps us improve website functionality and user experience.

  3. Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect usage information. These technologies help us personalize your experience, understand user behavior, and improve our website. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your information to:

  • Process Orders: Fulfill your orders, handle payments, and deliver our Products.

  • Improve Our Website: Analyze site usage to enhance user experience and develop new features.

  • Communicate with You: Send order updates, respond to inquiries, and provide customer support.

  • Marketing: With your consent where required by law, we may send promotional emails about our Products, special offers, or other information we think you may find interesting. You can unsubscribe at any time.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We engage trusted third-party service providers (e.g., payment processors, shipping companies) to perform services on our behalf. These providers are only authorized to use your information as necessary to provide services to us.

  • Legal Requirements: We may disclose your information if required by law, or when we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction. We will notify you if any such transfer results in a change in the use of your personal data.

4. Children’s Privacy

Our felted wool wind chimes are designed for children’s enjoyment, but the purchase and use of our website are intended for adults. We do not knowingly collect personal information directly from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us. We will take steps to delete such information from our records.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights over your personal information, such as:

  • Access and Update: You have the right to access and update your personal information at any time.

  • Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.

  • Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

Please email or write to us (see “Contact Us” below) to exercise your rights or if you have any questions or concerns.

7. Third-Party Websites

Our website may include links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third-party sites. We encourage you to review their privacy policies to understand how they handle your information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]

  • Address: 137 Ngõ 77 Hải-T Lãn Ông, Đông Vệ, Thành phố Thanh Hóa

  • Phone: +84-911.519.356

We will do our best to address your concerns as promptly as possible.