Refund and Returns Policy
At [sitename], we want you to be completely satisfied with your wind chime purchase. Please review our refund and returns policy carefully.
Return and Refund Period
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You have 7 calendar days from the date you receive your order to request a return or refund.
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Refunds will be processed within 7 business days after we receive and inspect the returned item.
Conditions for Returns
To qualify for a return and refund:
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The wind chime must be in its original condition, unused, and with all original packaging intact.
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The product should not have been damaged by misuse, accident, or improper installation.
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You must provide a valid proof of purchase (order confirmation or receipt).
Cases Where Returns Are NOT Accepted
Due to the delicate nature of wind chimes, we cannot accept returns or refunds in the following cases:
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Items damaged due to improper handling after delivery (e.g., dropped, bent tubes, broken parts).
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Products altered, customized, or personalized (including engraved messages).
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Damage caused by weather exposure or natural wear and tear.
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Items returned without original packaging or missing parts.
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Change of mind or ordering the wrong item without prior consultation.
How to Request a Return
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Contact our customer service team within 7 days of receiving your order at [email] or call [phone].
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Provide your order number and reason for the return.
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Follow instructions to securely pack and ship the item back to us.
Refund Process
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be credited to your original payment method within 7 business days.
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Shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Items
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If you receive a damaged or defective wind chime, please contact us immediately with photos of the issue.
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We will arrange for a replacement or full refund depending on the case.