Shipping Policy

Welcome to [sitename]! We take pride in delivering your wind chimes safely and efficiently anywhere nationwide. Please read our detailed shipping policy below to understand how your order will be processed and delivered.

Nationwide Shipping & Shipping Fee

  • We ship to all provinces and cities across the country.

  • A flat shipping fee of 30,000 VND is applied to every order regardless of weight or destination.

Order Processing Time

  • After you place your order, our team will begin preparing it immediately.

  • Preparation time ranges from 0 to 2 business days, depending on the quantity and stock availability. Small orders or in-stock items may ship the same day if placed before 5:00 PM.

  • Orders placed after 5:00 PM may begin processing the next business day.

Delivery Timeframe

  • Once dispatched, delivery takes approximately 3 to 5 business days depending on your location within the country.

  • Business days exclude weekends (Saturday and Sunday) and public holidays, so these days will not count toward delivery time.

  • If your area is remote or less accessible, delivery may take longer than usual.

Shipping Carriers

  • We partner exclusively with well-established and trusted shipping companies to ensure your order arrives safely and on time.

  • Tracking information will be provided as soon as your order is shipped, so you can monitor your package’s progress.

Potential Delays

  • While we strive to maintain the estimated processing and delivery times, certain external factors can cause delays, including but not limited to:

    • Public health emergencies such as epidemics or pandemics

    • National holidays or special occasions leading to increased shipment volume

    • Severe weather conditions or natural disasters affecting transport routes

  • If delays occur, we will notify you promptly via email or phone and work to resolve the issue as quickly as possible.

Cutoff Times

  • Orders placed before 5:00 PM on a business day may be processed the same day. Orders placed after this time will start processing the next business day.

How to Contact Us

  • For any questions related to shipping, order status, or special delivery requests, please reach out to our customer service team at [email] or call us directly at [phone].

  • We’re happy to assist you and ensure your experience with [sitename] is smooth and enjoyable.

Thank you for choosing [sitename]! We appreciate your trust in us to bring beautiful, melodious wind chimes to your home.